FAQs

The order is processed between 1 and 6 working days and the standard delivery time is 3 to 7 working days .

If less than 14 working days have passed, you just need to arm yourself with a little more patience, your item is on its way!

If all your order still hasn't arrived after 14 working days maximum , please contact us so we can investigate the tracking code and resend again if necessary.

To track your order, click on the Track my order link and enter your tracking code. It was emailed to you within 6 days of your purchase.

If you don't have it, please check your spam, if it isn't there please contact us so we can provide you with more information.

We currently only ship to Italy and the United Arab Emirates. We are working to open more stores for other countries.

If your item arrives broken or damaged, please contact our customer service team via email with a photo or video of the problem you are experiencing and we will send you a new item immediately. If you do not receive a response from us within 24 hours (Monday to Friday) please check your spam, we respond to 100% of emails. Otherwise contact us by phone.

Yes, please contact us first via email to open a support ticket to validate your intent to return this item for exchange and to complete the returns process.
Please refer to our returns and refunds policy .

Absolutely, contact us and we will let you know the procedure. You have 14 days from receipt of the goods. You just need to send the item back to us and we will process the refund. Please refer to our returns and refunds policy .

We invite you to use our contact page , or our email contact@ozerty.it

We promise to respond via email within 24 hours Monday to Friday. If these channels are not convenient for you, you can contact us by phone.

Yes, as proof, we accept payments via Visa, Mastercard and American Express. These world leaders would never let us continue our store if we had a high rate of dissatisfied customers.