Buy with confidence with Ozerty's Delivery Guarantee
At Ozerty, we work with trusted global shipping partners to ensure the safe and on-time delivery of your packages. We are committed to ensuring the safe arrival of your purchased items. If there are any problems during transportation, such as damage, loss or delay, please rest assured that we are dedicated to resolving these inconveniences and offering optimal solutions.
Our Delivery Guarantee
€5 credit in case of delay
If we are unable to deliver your order by Ozerty's latest estimated delivery date, you will receive a $5 credit within 48 hours of that date. This credit will be issued via email in the form of a promotional code and can be used on your next order.
Immediate resend for damaged items
If you receive your package and find that some items have been lost or damaged in transit, rest assured that we will promptly resend those items.
Immediate resend in case of loss of the package
If your package has no tracking updates for more than 15 days while in transit, you have the option to request a free resend. In case the original package is delivered to you later, you can keep it at no additional cost and it will not be necessary to return it.
Delivered in 30 days or free resend
If your package is not delivered within 30 days, you can request a free resend. If no action is taken within 35 days, we will automatically resend. If the package arrives later, you can keep it at no cost and there will be no need to return it.
Our delivery partners
